Ursus Infrastructure Services include resell, design, implementation, and ongoing support solutions. With an extensive array of elite technical certifications and credentials, backed by certified experienced engineers, the company delivers complete solutions for system infrastructure, storage, networking, IP communications, and security, both onsite and in the cloud.
Time to market is critical. Ursus helps our clients get new equipment and systems up faster, so you can start taking advantage of IT benefits sooner. From site surveys to installation, our deployment experts ensure projects go smoothly and that equipment is running at its best. Ursus professionals are dedicated to customer service, timely execution and the development of cost-effective solutions.
During the implementation phase, Ursus focuses not only on configuring the technology per design but also testing and validating installations to ensure it meets its use-case requirements as intended. Project management services are available to provide oversight management, documentation throughout the build process.
Once tested and validated, the solution or environment is ready for a smooth transition and in many cases ongoing support delivered from Ursus support staff or via our technical staffing services where we are to provide augmentation staff to complement your core team.
Infrastructure & Network Management
Network Infrastructure Management Services help transform and manage critical IT infrastructure & networks more efficiently, integrating infrastructure and applications as a single, seamless entity.
- Network Service Management
- Server Management
- Datacenter / NOC Operations
- Network Security & Engineering
- IaaS workload Management & Migration
- Access control & provisioning
- System Performance
- Remote Infrastructure Monitoring
- Deployment, Security, Disaster Recovery
- Database/Storage Management (Audit, Backup & Support)
Security & Compliance
We holistically address information security needs ranging from the program level all the way down to the project level. We help our clients design, build and run successful information security programs, solve focused security problems, and execute specific Cloud and traditional IT security projects.
- Threat and Vulnerability Management
- Identity and Access Management
- Endpoint Protection
- Governance, Risk & Compliance
Integrated PMO Services
Whether to jumpstart the development of a PMO, optimize an existing PMO, or consolidate multiple PMOs, our services help ensure that customers have the most effective governance model to drive their project’s success and achieve business results.
- PMO Setup & Governance
- Project Management Consulting
- Process Management
- Continual Improvement
- PMO Methodologies Assessment
End User Services
Our End User Services provide a scalable and responsive service delivery model for effective process improvement, improved end-user experience, productivity improvement and optimized performance in the medium to long-term. End User Services begins and ends with people and mature processes, ensuring customer experience and service levels are delivered at the highest level
- Desktop Support
- Customer Support / Helpdesk / L1-L2 Support
- Contact Center Operations
- Field Enablement